FAQ

Welcome to the Tidy Angels FAQ page! Here, you’ll find answers to the most common questions about our products, orders, shipping, returns, and more. If you need further assistance, feel free to reach out to us.

❓ General Questions

1. What products does Tidy Angels offer?

Tidy Angels specializes in high-quality cosmetic organizers, household storage bags, and travel storage bags designed to keep your space neat and tidy.

2. How can I place an order?

To place an order, simply browse our website, select the products you want, add them to your cart, and proceed to checkout. You’ll need to provide your shipping and payment information to complete the purchase.

3. Do I need an account to place an order?

No, you do not need an account to place an order. However, creating an account will allow you to track your order history and save your information for future purchases.

4. Can I change or cancel my order after it has been placed?

Orders are processed quickly to ensure fast delivery. If you need to change or cancel an order, please contact us immediately at contact@tidyangelss.com. Once an order has been processed, we may not be able to make changes.

💳 Payment and Billing

5. What payment methods do you accept?

We accept various secure payment methods, including credit/debit cards and PayPal.

6. Is it safe to enter my credit card details on your website?

Yes, we use industry-standard encryption to ensure that your payment details are secure. Our website is designed to protect your personal and payment information.

7. Can I use multiple payment methods for a single order?

At this time, we only accept one payment method per order.

🚚 Shipping Information

8. Do you offer free shipping?

Yes, we offer free shipping within the USA and Europe.

9. How long will it take for my order to arrive?

  • USA: Estimated delivery is typically within 7 days from the shipment date.

  • Europe: Estimated delivery is typically within 15 days from the shipment date.

  • International: Delivery times vary depending on location.

10. Can I track my order?

Yes, once your order has shipped, you will receive an email with a tracking number. Please allow up to 48 hours for tracking information to become available.

11. Do you ship internationally?

Yes, we offer international shipping to select locations. Shipping rates and delivery times vary depending on your destination.

12. Can I change the shipping address after placing an order?

Please contact us immediately at contact@tidyangelss.com if you need to change your shipping address. We may not be able to accommodate changes once the order has been processed or shipped.

🔄 Returns and Exchanges

13. What is your return policy?

We accept returns within 30 days of receipt for most items in their original, unused condition with tags and packaging. Please refer to our Return Policy for more details.

14. How can I exchange an item?

To exchange an item, we recommend returning the original item and placing a new order for the desired product. Please contact us at contact@tidyangelss.com for assistance.

15. Can I return an item if it’s been used?

Items must be unused and in their original condition to be eligible for a return. Used items cannot be returned.

16. Do I have to pay for return shipping?

Customers are responsible for return shipping costs, unless the item is defective or incorrect. We recommend using a trackable shipping service for returns.

🛠️ Account and Privacy

17. How do I create an account?

To create an account, click on the "Sign Up" button on our website and follow the prompts to enter your information. An account allows you to track orders and save your details for future purchases.

18. How do I reset my password?

If you’ve forgotten your password, click on the “Forgot Password” link on the login page, and you’ll be prompted to reset it via email.

19. Is my personal information secure?

Yes, we take your privacy seriously. We use secure encryption to protect your personal information. For more details, please review our Privacy Policy.

📞 Contact Us

20. How can I contact customer support?

If you have any questions or need assistance, you can reach us by:

We are here to assist you!